Refund & Return Policy

We want you to love your VelourBeauty products. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of purchase for unused, unopened products in original packaging.

Exchanges

We happily exchange products within 30 days of purchase.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 7 days at hello@velourbeauty.com and we will resolve it immediately.

Refunds

Refunds are processed within 5–7 business days back to your original payment method.

How to Initiate a Return

Email hello@velourbeauty.com with your order number and reason for return. Our team will respond within 24 hours.